Reviews

I took my 2021 Chevrolet Colorado Z71 in for service due to noisy brakes. The service Advisor was timely and professional and i have no complaints with them in general. The issue i have is that the y told me that the noise was common due to the vehiclebraking disc no longer having asbestos in them which causes the brakes to squeal as well as they said that the rotors start immediately to rust when not in use . The truck only has 1300 miles on it and i drive it daily, they suggested i do a power stop each morning when i start out to remove rust from the rotors.........while it makes sence to possibly knock the rust off the rotors it dosent sound like a safe act to complet each morning! Plus anyone behind me certainlt woulnt appreciate the act! I found it interesting that they told me the switch to non asbestos composite brake disc took place in 2011, when i traded in a 2017 Colorado that never once made braking noises in the 4 years of ownership. I guess with three years of warranty i will monitor and document the issue through frequent service visits to multiple dealerships.

Easy to drop off and pick up as usual. Always do a good job!

Very prompt, courteous and got me in an out very quickly.

I feel that if I had to only deal with the body shop or the service department everything would have gone excellent. A little was lost trying to coordinate between the two departments.

Everyone was pleasant and went above and beyond to help me. I was even given a loaner car while my vehicle was being worked on. The only thing that could have gone better and this is not the dealership's fault, is that there was a part that was back ordered and so I will have to return to have the work done.

Had an oil change, etc.

Quick and efficient

I felt valued and was treated respectfully.

Excellent customer service.

Had an oil change scheduled for 2:00 Friday got checked in and handed over my keys at 2:00 I asked them to not bother with the tire rotation as it was not needed. At 2:20 my car was still sitting and had not been pulled back to the service area yet. Why schedule an appointment?? At check out time which finally occurred just after 3:00 I was asked if I had a "punch card" for the oil change. I said "yes I do it's on the key ring with my car key that they took with the car" I was then told I could go get it from the car and bring it back in if I wanted to which I did but I would typically expect that they would bring the keys with the paperwork for when I pay the invoice and get my keys back? Terrible customer service experience that took twice as long as it should have.